Errors and Inquiries
Send your inquiry in writing so that the Credit Union receives it within 60 days after the statement was mailed to you. Your written inquiry must include:
- Your name and account number
- Description of the error and why (to the extent you can explain) you believe it is an error, and
- The dollar amount of the suspected error.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.
If you have authorized your Credit Union to automatically pay your loan from your share account, you can stop or reverse payment on any amount you think is wrong by mailing your notice so that the Credit Union receives it within 16 days after the statement was sent to you.
You remain obligated to pay the payment on your loans not in dispute, but you do not have to pay any amount in dispute during the time the Credit Union is resolving the dispute. During the same time, the Credit Union may not take any action to collect disputed amounts or report disputed amounts as delinquent.
This is a summary of your rights, a full statement of your rights and the Credit Union's responsibilities under the Federal Fair Credit Billing act will be sent to you upon request and in response to a notice of error.
Error or Questions
Please contact us if you believe you've found an error or have a question about your account.
- Call us at:
- (432) 363-6600
- Write to us at:
- P.O. Box 12010
- Odessa, TX 79768-2010