Like a bank, but better! | ► LOBBIES RE-OPENING

President's message

  

May 15, 2020

Dear Members,

We are happy to announce that all Southwest 66 Credit Union branch office lobbies are re-opening at limited capacity on Monday, May 18th. To ensure the health and well-being of our members and our employees, safeguards have been put into place for the re-opening.


When in the office, members are required to maintain social distancing standards. We have marked our lobby floors to indicate the appropriate distance. In addition, Plexiglass sneeze guards have been installed at each teller station and member service officer’s desk. While scheduling an appointment to access the lobby is no longer required, the number of members allowed inside our lobbies at any given time will be limited. We will ask members to wait outside if our lobbies become overcrowded. We encourage you to conduct your business through one of our drive thrus if you are wearing a mask. If you wear a mask into one of our lobbies, you will be asked to temporarily remove it for identification and security purposes.


As a reminder, please use the following services to conduct your business with minimal or no contact.

Drive Thru Service:

We offer convenient drive thru service at all branch locations.  Our drive thru hours are as follows:

  • • Monday-Friday:  8:00 am – 6:00 pm (Odessa locations)
  • • Monday-Friday:  8:30 am – 5:30 pm (Midland location) 
  • • Saturday: 9:00 am – 1:00 pm (Odessa locations)

Call Center Service:

Our Call Center is ready to assist you with account questions or to take a loan application during normal business hours.  Give us a call at 432-363-6600 or Midland toll free at 432-550-8911. 


Night Depositories:

We have night depositories located at both Odessa branch locations.  You may drop off a check for deposit at any time.  Accounts will be updated during normal business hours.


Online Banking and Mobile App:

Check balances, pay bills, make transfers, deposit checks, view statements, open accounts, send us a secure message, and more. App users can also deposit physical checks from home with our remote deposit capture. 


Telephone Teller:

Telephone Teller is available 24/7.  Check your balances, transfer funds, search for cleared checks and deposits, and more.  Call 432-368-4289 or 800-658-9297.  To register for this service, please reach out to our Call Center.


ATMs:

In addition to SW66 ATM locations, you have surcharge-free access to 30,000 ATMs through our CO-OP partnership.  Click here for ATM locations.


We are Federally Insured.

The credit union is one of the best places around to keep your money. All deposits at SW66 are federally insured up to $250,000 per account by NCUA, and continue to earn dividends regardless of all that is going on around the world.


Beware of Scams.

Fraudsters commonly take advantage of public concerns and crisis situations to trick victims into revealing account information.  These scams may occur via email, phone calls, text messages, web pop-ups or by in-person contact.  To confirm the legitimacy of any communication, contact the sender/caller via a trusted means of communication, such as a phone number you’ve obtained from the organization’s website.  


There are already news reports regarding stimulus check scams.  Do not give out your PayPal account information, Social Security number, or bank account information to anyone contacting you about your stimulus check.  


If anyone contacts you purporting to be from SW66 and asks you for your personal information, please be diligent and do not share any account, social security, password, or personal identification details.  If you believe your account has been compromised, please contact us immediately.


We are Here to Help.

While this situation is evolving, rest assured we are here for you.  We understand how workplace slowdowns may impact personal finances. If you are experiencing difficulties, please just reach-out to us. We will discuss your situation and Skip-a-Pay options up to 4 months payment deferment.  Let’s work together on a solution.


As this is an evolving situation, please continue to check our website and social media channels for updates.


Thank you, as always, for sharing our commitment to the health and well-being of our community.  We appreciate your continued membership and trust when it comes to your financial needs.  

Sincerely,


 Elizabeth Newman
 President & CEO
 Southwest 66 Credit Union

 

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