Important Information: ► LOBBY ACCESS BY APPOINTMENT ONLY

President's message

  

March 2020

Valued Members,

Southwest 66 Credit Union continues to place the highest priority on the health and well-being of our members and our employees.  With the confirmation of COVID-19 cases in Ector and Midland counties and the shelter-in-place order for Odessa, we are moving to lobby access by appointment only beginning Thursday, April 2nd.


Lobby Access Appointment Only.

In an effort to do our part in keeping our community healthy and support social distancing efforts, we are moving to an appointment only model for lobby access beginning Thursday, April 2nd.  Most of your banking needs may be handled through our Call Center, Drive Thrus, or online services.   For those needing access to our lobbies, please contact us at mail@southwest66.com to set a day and time. 


Drive Thru Service:

We offer convenient drive thru service at all branch locations.  Our drive thru hours are as follows:

  • • Monday-Friday:  8:00 am – 6:00 pm (Odessa locations)
  • • Monday-Friday:  8:30 am – 5:30 pm (Midland location) 
  • • Saturday: 9:00 am – 1:00 pm (Odessa locations)

To better serve our members during this time, we have expanded Drive Thru services to include:

  • • Money Orders
  • • Cashier’s Checks
  • • Statement Copies
  • • Cash Advances

Call Center Service:

Our Call Center is ready to assist you with account questions or to take a loan application during normal business hours.  Give us a call at 432-363-6600 or Midland toll free at 432-550-8911. In addition to questions about your account, our call center can assist with the following:

  • • Wire Transfers
  • • Debit Card replacements
  • • Debit Card Disputes
  • • Stop Payments
  • • Statement Copies
  • • Gift Cards


Night Depositories:

We have night depositories located at both Odessa branch locations.  You may drop off a check for deposit at any time.  Accounts will be updated during normal business hours.


Online Banking and Mobile App:

Check balances, pay bills, make transfers, deposit checks, view statements, open accounts, send us a secure message, and more. App users can also deposit physical checks from home with our remote deposit capture. 


Telephone Teller:

Telephone Teller is available 24/7.  Check your balances, transfer funds, search for cleared checks and deposits, and more.  Call 432-368-4289 or 800-658-9297.  To register for this service, please reach out to our Call Center.


ATMs:

In addition to SW66 ATM locations, you have surcharge-free access to 30,000 ATMs through our CO-OP partnership.  Click here for ATM locations.


We are Federally Insured.

The credit union is one of the best places around to keep your money. All deposits at SW66 are federally insured up to $250,000 per account by NCUA, and continue to earn dividends regardless of all that is going on around the world.


Beware of Scams.

Fraudsters commonly take advantage of public concerns and crisis situations to trick victims into revealing account information.  These scams may occur via email, phone calls, text messages, web pop-ups or by in-person contact.  To confirm the legitimacy of any communication, contact the sender/caller via a trusted means of communication, such as a phone number you’ve obtained from the organization’s website.  

There are already news reports regarding stimulus check scams.  Do not give out your PayPal account information, Social Security number, or bank account information to anyone contacting you about your stimulus check.  

If anyone contacts you purporting to be from SW66 and asks you for your personal information, please be diligent and do not share any account, social security, password, or personal identification details.  If you believe your account has been compromised, please contact us immediately.


We are Here to Help.

While this situation is evolving, rest assured we are here for you.  We understand how workplace slowdowns may impact personal finances. If you are experiencing difficulties, please just reach-out to us. We will discuss your situation and Skip-a-Pay options up to 4 months payment deferment.  Let’s work together on a solution.

As this is an evolving situation, please continue to check our website and social media channels for updates.
Thank you, as always, for sharing our commitment to the health and well-being of our community.  We appreciate your continued membership and trust when it comes to your financial needs.  

Sincerely,


 Elizabeth Newman
 President & CEO
 Southwest 66 Credit Union

 


Important Numbers – 

  • • Call Center 432-363-6600 or Midland toll free 432-550-8911
  • • Lost or Stolen Debit Card After Hours (800)791-2525
  • • Lost or Stolen Credit Card After Hours (800)442-4757
  • • Telephone Teller 432-368-4289 or 800-658-9297





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